Our UC system has a number of default star codes, which can be used to perform certain functions. Please see the table below. In cases where you need to provide a phone number, it will accept extension numbers along with e164 & FNN.
Code | Function |
|---|---|
03<extension> | Transfer ringing call for <extension> to voicemail |
07<extension> | Directed call pickup of ringing call for <extension> |
08<extension> | Intercom call the extension |
*** | Dynamic park |
*<call park queue extension> | Park call into queue |
*10 | Retrieve call from call park queue |
*36 | Group based pickup/parktrieve (any ringing call, or call in a hold state, in same dept. will be answered) |
*37 | Site based pickup/parktrieve (any ringing call, or call in a hold state, in same site will be answered) |
*38 | Site & group based pickup (any ringing call, or call in a hold state, in same site & dept. will be answered) |
*39 | Domain based pickup/parktrieve (any ringing call, or call in a hold state, in same domain will be answered) |
*40 | Activate call forward |
*41<phone number> | Set the call forward when busy destination phone number |
*42<phone number> | Set the call forward no answer destination phone number |
*50 | Make an offline agent available for 1 call only (at which point after taking a call, they will be set back to offline) |
*51 | Agent login |
*52 | Agent logout |
*67<phone number> | Hide caller ID for single call to destination phone number |
*69 | Call back the last number that called your extension |
*72<phone number> | Set the call forward destination phone number |
*73 | Deactivate call forward |
*75 | Pause recording during active call |
*76 | Unpause recording during active call |
*77 | Activate reject anonymous calls |
*78 | Activate DND |
*79 | Deactivate DND |
*87 | Deactivate reject anonymous calls |
*90 | Activate call forward busy |
*91 | Deactivate call forward busy |
*92 | Activate call forward when no answer |
*93 | Deactivate call forward when no answer |
*95 | Site & department call pickup (any ringing call in same site & dept. will be answered) |
*96 | Domain call pickup (any ringing call in same domain will be answered) |
*96<park call queue> | Domain retrieve call in park queue |
*97 | Department call pickup (any ringing call in same dept. will be answered) |
*98 | Start call recording mid-call |
*99 | Stop call recording mid-call |